PRIVACY POLICY

Terms & Conditions + Privacy Policy + Return & Exchange Policy

Store Name: Thenov Des
Phone Number: 9696555881514

About Us

Welcome to Thenov Des, your destination for modern fashion and elegant designs. We offer a curated selection of clothing and accessories that combine style and high quality to suit all tastes. We are committed to providing a smooth and enjoyable shopping experience with professional customer service aimed at your complete satisfaction.

First: Terms & Conditions

By using this website, you agree to comply with the following terms and conditions:

1. Website Usage

• The website must be used for lawful purposes only.

• Any misuse, hacking attempts, or disruption of services is strictly prohibited.

2. Orders & Payment

• All orders are subject to availability and confirmation.

• Prices may include or exclude taxes depending on applicable laws in Kuwait.

• Payments are processed through the available methods on the website.

3. Delivery

• Orders are delivered within the timeframe specified at checkout.

• Delivery times may vary due to circumstances beyond our control.

4. Order Cancellation

• Orders can be canceled before preparation or shipping begins.

• Once preparation or shipping has started, cancellation is not allowed.

Second: Privacy Policy

At Thenov Des, we respect your privacy and are committed to protecting your personal data:

1. Information We Collect

• Name

• Phone number

• Address

• Order details

2. Use of Information

• To process and deliver orders

• To improve our services and user experience

• To contact customers when necessary

3. Data Protection

• We implement appropriate security measures to protect your data

• We do not share your data with third parties without your consent, except when necessary (e.g., delivery companies)

Third: Return & Exchange Policy

Due to the nature of fashion products, the following policy applies:

1. Returns

• Items can be returned within 7 days of receiving the order.

• Products must be unused and in their original condition with packaging.

2. Exchanges

• Exchanges are allowed within 7 days if:

  • The product is defective

  • The wrong item was delivered

  • Size change is requested (subject to availability)

3. General Conditions

• Proof of purchase is required

• Shipping fees are covered by the customer unless the error is from the store

Contact Us

For any inquiries or support, please contact us:
📞 9696555881514

Thank you for choosing Thenov Des. We are always happy to serve you 🌟